The majority of products offered in the shop are handmade - and that means they are made to order. All orders have a processing time (aka turn around time) of 5-7 business days, to allow ample time for your product to be completed, painted and sealed. You will receive an email with your tracking number once it is shipped.
Shipping times vary based on your location, but as a general rule Canadian shipping times are from 1-2 weeks, and US shipping times are 4-6 business days. Please note shipping time is in addition to processing time.
Due to the nature of our product being made to order, we do not accept returns or exchanges. However, we do want you to be happy! If there is an issue with your order, or you have any questions or concerns, please reach out to us at firstname.lastname@example.org.
We pride ourselves in shipping orders on time so that you can start enjoying them right away. If you have a problem with your parcel or believe it may be missing, please contact us at email@example.com so that we can look into it for you!